Delete Your Account
Account Deletion Request
How to Delete Your Account
To request deletion of your KLEEVA account and associated data, please follow these steps:
1
Open the Kleeva App
Launch the Kleeva application on your mobile device.
2
Go to Your Profile
Navigate to your profile or account settings section.
3
Request Account Deletion
Find and tap the "Delete Account" or "Request Account Deletion" option.
4
Confirm Your Request
Review the information and confirm your deletion request. You may optionally provide a reason.
Processing Time: Your account deletion request will be processed within 24 hours. You will receive a confirmation once your data has been permanently deleted.
Data Deletion Details
When you request account deletion, here's what happens to your data:
| Data Type | Status | Details |
|---|---|---|
| Personal Information | Deleted | Name, phone number, email address |
| Addresses | Deleted | All saved delivery and pickup addresses |
| Order History | Deleted | Complete order history and details |
| Payment Information | Deleted | Saved payment methods and transaction details |
| Device Tokens | Deleted | Push notification tokens |
| Cart & Preferences | Deleted | Shopping cart, saved preferences, and settings |
| Referral Data | Deleted | Referral codes and referral history |
| Financial Records | Retained | Anonymized transaction records retained for legal compliance (7 years) |
Important: Once your account deletion request is processed, this action cannot be undone. All your personal data will be permanently removed from our systems.
Data Retention Period
Your personal data will be permanently deleted within 24 hours of submitting your deletion request.
Some anonymized financial records may be retained for up to 7 years as required by applicable laws and regulations. These records cannot be used to identify you personally.
Contact Us
If you have any questions about the account deletion process or need assistance, please contact our support team: